Questions, Answered

Tell us the postcode, the type of property and roughly what needs doing, and we send back a single fixed figure for the whole job rather than an open-ended hourly rate. That number is what you pay. It does not creep up on the day, and there is no separate charge for products, equipment or travel bolted on at the end. If the job turns out to be genuinely bigger than described, we tell you before we start, not after.

Every one of the thirty-two London boroughs plus the City, and then out into Essex, Kent, Surrey, Sussex, Hertfordshire, Berkshire and Buckinghamshire. Because we are a service-area business rather than a shop, we come to you. If your address sits just outside a boundary on that list, send it over anyway, the answer is usually still yes.

On an ongoing weekly or fortnightly clean we keep the same small team on your home as far as the rota allows, so they learn your place and nothing needs explaining twice. On one-off jobs like an end-of-tenancy or after-builders clean it is whoever is best suited to that particular property on the day.

We arrive fully equipped with our own professional products, cloths and machines as standard, so you do not need to leave anything out. If you have surfaces that need a specific product, or you would simply rather we used your own, just tell us when you book and we will work to that.

Sooner than most people expect. Regular domestic cleans usually get going within a few days of the quote, and time-critical jobs like an end-of-tenancy clean are frequently available the next day, weekends included. If you are working to a check-out date or a completion, put it on the form and we will build around it.

You tell us and we come back and put it right, no argument. On end-of-tenancy work specifically, if a letting agent or landlord queries the clean we return within forty-eight hours to re-do whatever they have flagged, which is the practical version of our happiness guarantee.

Yes to both. A large part of the diary is domestic, from regular family homes to short-let changeovers, but we also clean offices, retail units and commercial kitchens, with the routines and timing that those spaces need. If you are not sure which category your job falls under, describe it and we will tell you.

The quote form is the quickest route: your postcode, a short description and any dates that matter. A person reads it, not an auto-responder, and you get a fixed price back, usually the same day. You are welcome to add photos or extra notes, and none of it commits you to booking.

The price is agreed in writing before any cleaning starts, and we confirm how to settle it alongside that quote. There are no deposits demanded up front on standard jobs and nothing extra is added afterwards, so the figure you approve is the figure you pay.

We take enquiries from eight in the morning until seven in the evening, seven days a week, and a person answers rather than a queue. Cleans themselves are scheduled within those hours by arrangement, so if you need an early start before an office opens or a changeover slot between guests, ask and we will try to fit it.